TERMS OF SERVICE

Last Updated: 18 August 2026

Welcome to Norelle. Throughout this website, the terms “we,” “us,” and “our” refer to Norelle.

Norelle operates this online store and website, including all related content, products, features, services and purchasing functionality (collectively, the “Services”), to provide customers with access to our products and online shopping experience.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to customers.

By accessing our Website, using our Services or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Cookie Policy, Refund & Returns Policy, Shipping Policy, and any other policies or notices made available on our Website.

Please read these Terms carefully before using our Services.

If you do not agree with these Terms, please do not use our Website or Services.

1. ELIGIBILITY AND ACCOUNT INFORMATION

Customer Requirements

By using our Services, you confirm that you have the legal capacity to enter into a contract under applicable law.

If you create an account with Norelle, you are responsible for maintaining the confidentiality and security of your account credentials and for activities conducted through your account.

You agree to provide accurate, current and complete information when creating an account, placing an order or otherwise interacting with our Services.

You must promptly update your information if it changes.

We reserve the right to suspend or restrict accounts where we reasonably believe there has been fraudulent, unauthorised or unlawful activity.

2. PRODUCTS AND PRODUCT INFORMATION

Product Accuracy

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colours and availability information displayed on our Website are accurate.

However:

• Colours and appearance may vary depending on your screen, device and display settings;

• Product availability may change without notice;

• Minor variations may occur where reasonably expected;

• We may correct typographical, pricing or product information errors; and

• Product packaging may differ from images displayed on our Website.

Nothing in this section affects your statutory rights in relation to goods that are faulty, not as described or otherwise fail to meet requirements imposed by applicable UK consumer law.

3. PRICES

Unless otherwise indicated, prices displayed on our UK store are shown in Pounds Sterling (£).

Where applicable, the total price payable, including applicable taxes and delivery charges, will be displayed during checkout before you submit your order.

We may change product prices from time to time. Changes will not normally affect orders that have already been accepted by us.

If we discover an obvious pricing error relating to your order, we may contact you before accepting or fulfilling the order to provide the correct information and allow you to decide whether to proceed.

4. ORDERS AND CONTRACT FORMATION

Placing an Order

When you place an order through our Website, you are making an offer to purchase the products contained in your order.

After submitting your order, you may receive an email confirming that we have received it.

An acknowledgement that we have received your order does not necessarily mean that your order has been accepted.

A contract for the purchase of products is formed when we accept your order, which may be confirmed by an order acceptance or dispatch confirmation.

Order Acceptance

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including where:

• A product is unavailable;

• There is an obvious pricing or product information error;

• Payment cannot be authorised;

• We reasonably suspect fraud or unauthorised activity;

• Delivery cannot reasonably be made to the address provided; or

• The order appears to have been placed for unauthorised commercial or resale purposes.

If we cannot accept your order after payment has been taken, any amount due to you will be refunded using the appropriate payment method.

5. PAYMENT AND BILLING

By submitting an order, you authorise payment of the total amount displayed at checkout using your selected payment method.

Payments may be processed through Shopify and/or third-party payment providers.

You agree to provide accurate and authorised payment and billing information.

We are not responsible for additional charges independently imposed by your bank, card issuer or payment provider, except where responsibility cannot lawfully be excluded.

6. SHIPPING AND DELIVERY

Orders are processed and delivered according to the information provided in our Shipping Policy and during checkout.

Any delivery dates or timeframes provided are estimates unless we expressly agree otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including carrier disruption, weather, customs procedures, transportation disruption or other unexpected events.

Where UK consumer law provides specific rights relating to delayed or failed delivery, those statutory rights will apply.

Please review our Shipping Policy for further information about processing times, delivery estimates, available destinations and shipping charges.

7. RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, exchanges and cancellations are handled in accordance with our Refund & Returns Policy and applicable UK consumer law.

Norelle offers a 30-day returns policy, subject to the conditions explained in our Refund & Returns Policy.

For many products purchased online, UK consumers may also have a statutory right to cancel their purchase within 14 days of receiving the goods, subject to applicable exceptions.

Your statutory rights regarding faulty, damaged, misdescribed or otherwise non-conforming products are not affected by our voluntary returns policy.

Please review our Refund & Returns Policy before making a return.

8. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, content available through the Norelle Website, including:

• Logos;

• Branding;

• Graphics;

• Photographs;

• Videos;

• Product descriptions;

• Website design;

• Text;

• Illustrations; and

• Other original content

is owned by Norelle, licensed to Norelle or otherwise used with appropriate permission and may be protected by applicable intellectual property laws.

You may use our Website for your personal, non-commercial shopping purposes.

You may not reproduce, copy, distribute, sell, modify, publish or commercially exploit protected Norelle content without our prior written permission, except where permitted by law.

9. ACCEPTABLE USE

You agree not to use our Website or Services:

• For unlawful or fraudulent purposes;

• In violation of applicable laws or regulations;

• To infringe intellectual property or other legal rights;

• To distribute viruses, malware or other harmful code;

• To attempt to gain unauthorised access to our Website, systems or accounts;

• To interfere with the security or operation of our Website;

• To collect or misuse personal information belonging to other users;

• To impersonate another individual or organisation;

• To submit false or misleading information for fraudulent purposes; or

• To use automated systems in a manner that materially disrupts our Services.

We may restrict or terminate access to our Services where we reasonably believe these Terms have been materially violated.

10. THIRD-PARTY SERVICES

Our Website may use or integrate services provided by third parties, including:

• Shopify;

• Payment providers;

• Delivery and logistics providers;

• Analytics providers;

• Advertising platforms;

• Social media services; and

• Other technology providers.

Some third-party services may be governed by their own terms and privacy policies.

Where you interact directly with an independent third-party service, you should review the terms and policies applicable to that service.

Our Privacy Policy and Cookie Policy provide further information about how personal information and tracking technologies may be handled in connection with our Website.

11. THIRD-PARTY LINKS

Our Website may contain links to websites or services operated by third parties.

These links may be provided for convenience or additional information.

Unless expressly stated otherwise, we do not control independent third-party websites and are not responsible for their content, availability or privacy practices.

Please review the applicable terms and privacy policies before using third-party websites.

12. PRIVACY AND COOKIES

Your privacy is important to us.

Our Privacy Policy explains how we collect, use, store, disclose and protect personal data.

Our Cookie Policy explains how cookies and similar tracking technologies may be used on our Website.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

13. DISCLAIMER AND LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Breach of your statutory rights as a consumer; or

• Any other liability that cannot legally be excluded or restricted.

If you are a consumer, we supply our products and Services for private and domestic use.

To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed.

We are also not responsible for losses resulting from circumstances outside our reasonable control, subject to any rights you may have under applicable consumer law.

14. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Such circumstances may include severe weather, transportation disruption, strikes, supply-chain interruptions, telecommunications failures, natural disasters, government actions or other events that we could not reasonably prevent.

Where such an event affects your order, we will take reasonable steps to minimise its impact and will communicate with you where appropriate.

Nothing in this section removes any statutory right you may have to cancel an order or receive a refund.

15. YOUR STATUTORY RIGHTS

Nothing in these Terms is intended to exclude, restrict or limit your statutory rights as a consumer.

Products supplied by Norelle must comply with applicable UK consumer protection requirements, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description.

Depending on the circumstances, consumers may have statutory rights to reject faulty goods or request a repair, replacement, price reduction or refund.

These rights are separate from any additional commercial return policy offered by Norelle.

16. GOVERNING LAW AND JURISDICTION

These Terms and any contract between you and Norelle will be governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer residing in another part of the United Kingdom, you may also benefit from mandatory rights and protections available under the laws applicable where you live.

Nothing in these Terms is intended to deprive you of mandatory consumer protections that cannot lawfully be excluded.

17. SEVERABILITY

Each provision of these Terms operates separately.

If any court or competent authority determines that any provision is unlawful or unenforceable, the remaining provisions will continue in full force and effect.

18. NO WAIVER

If we do not immediately enforce any provision of these Terms, this does not mean that we have waived our right to enforce that provision later.

19. CHANGES TO THESE TERMS

We may update or modify these Terms from time to time to reflect changes to our Services, business practices or applicable legal requirements.

The updated Terms will be published on this page with a revised “Last Updated” date.

Changes will not retrospectively alter contracts already concluded with customers unless permitted by law.

We encourage you to review these Terms periodically.

20. CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Business Name:
Norelle

Email:
[CUSTOMER SUPPORT EMAIL]

Business Address:
[BUSINESS ADDRESS]

Customer Support Hours:
[SUPPORT HOURS]