COOKIE POLICY

Last updated: 18 August 2026

This Cookie Policy explains how Norelle ("Norelle", "we", "us" or "our") uses cookies and similar technologies when you visit or interact with our online store (the "Website").

This Cookie Policy should be read together with our Privacy Policy, which provides further information about how we collect, use and protect your personal data.

1. WHAT ARE COOKIES?

Cookies are small text files that websites may place on your computer, smartphone, tablet or other device when you visit them.

Cookies and similar technologies can allow websites to recognise a device, remember preferences, maintain shopping basket functionality, understand how visitors interact with a website and, where permitted, measure and personalise advertising.

We may also use similar technologies such as pixels, tags, scripts and other tracking technologies. For the purposes of this Policy, we generally refer to these technologies collectively as "cookies" or "tracking technologies".

2. HOW WE USE COOKIES

Norelle may use cookies and similar technologies to:

• Operate and secure our Website;

• Enable essential ecommerce functionality;

• Maintain your shopping basket;

• Remember your preferences;

• Process and support transactions;

• Understand how visitors use our Website;

• Improve Website performance and functionality;

• Identify and resolve technical issues;

• Measure the effectiveness of advertising campaigns;

• Understand which products and pages are most popular;

• Provide relevant marketing and advertising, where you have provided the required consent; and

• Help prevent fraud and protect our customers.

Some cookies are necessary for our Website to function and cannot reasonably be disabled through our cookie preference controls.

Other cookies, including certain analytics, advertising and personalisation cookies, will only be used where permitted by applicable law and, where required, after you have provided your consent.

3. TYPES OF COOKIES WE MAY USE

Strictly Necessary Cookies

These cookies are required for the operation of our Website and online store.

They may be used for functions such as:

• Keeping products in your shopping basket;

• Processing checkout;

• Maintaining secure sessions;

• Remembering privacy and cookie preferences;

• Preventing fraud;

• Authenticating customers; and

• Providing other essential Website functionality.

Because these cookies are necessary to provide the Website and services you request, they generally cannot be switched off through our cookie consent controls.

Functional Cookies

Functional cookies help provide enhanced Website functionality and personalisation.

For example, they may remember certain preferences or choices you make when using our Website.

If these cookies are disabled, some Website functionality may not operate as intended.

Analytics and Performance Cookies

Subject to applicable consent requirements, we may use analytics and performance cookies to understand how visitors interact with our Website.

These cookies may collect information such as:

• Pages visited;

• Products viewed;

• Time spent on pages;

• How visitors arrived at our Website;

• General Website interactions;

• Browser and device information;

• Approximate location derived from technical information; and

• Website performance information.

This information helps us understand Website performance, identify problems and improve the customer experience.

Advertising and Marketing Cookies

With your consent where required, advertising and marketing cookies may be used to understand the effectiveness of our advertising and provide advertising that is more relevant to your interests.

These technologies may help us:

• Measure advertising conversions;

• Understand whether an advertisement resulted in a visit or purchase;

• Build audiences for advertising campaigns;

• Limit repetitive advertising;

• Perform remarketing or retargeting;

• Understand customer interactions with our advertising; and

• Improve the performance of our marketing campaigns.

4. SHOPIFY AND ECOMMERCE COOKIES

Our online store is powered by Shopify.

Shopify and services supporting our Shopify store may use cookies and similar technologies necessary to provide ecommerce functionality, security, checkout, payment processing, customer authentication, analytics and other services.

Some of these technologies may be essential for the operation of our online store.

The exact cookies used may vary depending on Shopify functionality, features, applications and integrations enabled on our Website.

5. ANALYTICS

Where enabled and subject to your consent where required, Norelle may use analytics technologies to better understand Website traffic and customer behaviour.

These services may collect information about your device, browser and interactions with our Website.

For example, if enabled on our Website, analytics services such as Google Analytics may help us understand information such as Website visits, page views, customer journeys and interactions with our online store.

Analytics information helps us improve the performance, usability and content of the Norelle Website.

6. META, GOOGLE, TIKTOK AND OTHER ADVERTISING SERVICES

Depending on the advertising services currently enabled on our Website, and subject to your consent where required, we may use technologies provided by advertising platforms such as Meta, Google, TikTok or similar providers.

These technologies may include pixels, conversion tags, cookies or server-side measurement technologies.

They can help us measure actions taken after someone views or interacts with an advertisement, such as:

• Visiting the Norelle Website;

• Viewing a product;

• Adding a product to the shopping basket;

• Beginning checkout; or

• Completing a purchase.

Where applicable, these technologies may also allow advertising platforms to show Norelle advertisements to audiences that may be interested in our products.

Any non-essential advertising technologies will be managed in accordance with applicable consent requirements.

7. THIRD-PARTY COOKIES

Some cookies or tracking technologies used through our Website may be provided by third parties.

Depending on the services enabled by Norelle, these may include providers involved in:

• Ecommerce infrastructure;

• Payment processing;

• Website analytics;

• Advertising;

• Social media;

• Fraud prevention;

• Customer support;

• Email marketing; and

• Website functionality.

Third-party providers may process information according to their own privacy and cookie policies.

We encourage you to review the privacy information provided by relevant third-party services for more information about how they process personal data.

8. COOKIE CONSENT

When required under applicable law, we will ask for your consent before placing or using non-essential cookies or similar technologies on your device.

You may be presented with options that allow you to:

• Accept cookies;

• Reject non-essential cookies; or

• Manage your cookie preferences.

Strictly necessary cookies may continue to operate because they are required to provide essential Website functionality.

9. HOW TO CHANGE OR WITHDRAW YOUR CONSENT

Where our use of cookies is based on your consent, you may change or withdraw that consent at any time using the cookie preference controls available on our Website.

Changing your preferences will not affect the lawfulness of processing that occurred before your consent was withdrawn.

Your updated preferences will apply to future use of applicable tracking technologies, subject to technical limitations and applicable law.

10. MANAGING COOKIES THROUGH YOUR BROWSER

Most browsers allow you to manage cookies through their settings.

Depending on your browser, you may be able to:

• View cookies stored on your device;

• Delete cookies;

• Block certain cookies;

• Block all cookies;

• Prevent third-party cookies; or

• Receive notifications when cookies are being placed.

Please note that blocking or deleting certain cookies may affect the operation of our Website. Some features, including shopping basket, account or checkout functionality, may not work correctly if essential cookies are blocked.

11. ONLINE ADVERTISING CHOICES

Some advertising providers offer their own controls that allow users to manage personalised advertising.

You may also be able to manage advertising preferences through your browser, device settings or directly through the relevant advertising platform.

Disabling personalised advertising does not necessarily mean that you will stop seeing advertisements. It generally means that the advertisements you see may be less personalised to your interests.

12. HOW LONG COOKIES REMAIN ON YOUR DEVICE

Cookies may be either:

Session cookies, which normally expire when you close your browser; or

Persistent cookies, which remain on your device for a defined period or until they are deleted.

The duration of individual cookies depends on their purpose and the provider responsible for them.

Third-party providers may change the duration of their cookies from time to time.

13. PERSONAL DATA AND COOKIES

Some information collected through cookies and similar technologies may constitute personal data under applicable data protection law.

Where this occurs, we process that information in accordance with our Privacy Policy and applicable UK data protection requirements.

Please review our Privacy Policy for further information about how Norelle processes personal data, the legal bases we rely upon, international transfers, data retention and your privacy rights.

14. CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes to:

• The cookies and technologies we use;

• Our Website;

• Shopify functionality;

• Third-party applications or integrations;

• Our advertising and analytics practices; or

• Applicable legal or regulatory requirements.

When appropriate, we will update the "Last updated" date at the beginning of this Policy.

We encourage you to review this Cookie Policy periodically.

15. CONTACT US

If you have questions about our use of cookies, tracking technologies or this Cookie Policy, please contact:

Norelle

Email: [PRIVACY EMAIL]

Business address: [BUSINESS ADDRESS]

For further information about how we process your personal data, please refer to our Privacy Policy.