PAYMENT TERMS & BILLING POLICY

Last Updated: 18 August 2026

At Norelle, we are committed to providing a secure, transparent and convenient checkout experience. This Payment Terms & Billing Policy explains how payments are processed, the payment methods that may be available and important billing information when purchasing from the Norelle online store.

1. SECURE PAYMENT PROCESSING

Payment Security

We use appropriate security measures designed to help protect your personal and payment information during checkout.

Our online store is powered by Shopify, and payment transactions may be processed by Shopify and/or other authorised third-party payment service providers.

Payment providers use security measures and encryption technologies designed to protect sensitive payment information.

Norelle does not ordinarily receive or store your complete credit or debit card details on its own systems. Payment information is handled by the relevant payment service provider.

For further information about how we process personal information, please review our Privacy Policy.

2. ACCEPTED PAYMENT METHODS

Available Payment Options

Norelle may offer a range of secure payment options.

Depending on your location, device and the payment methods currently enabled at checkout, these may include:

Credit and Debit Cards:

• Visa

• Mastercard

• American Express

• Other supported credit or debit cards

Digital Payment Methods:

• Apple Pay

• Google Pay

• PayPal, where available

Accelerated Checkout:

• Shop Pay, where available

The payment methods actually available for your order will be displayed during checkout.

Availability of individual payment methods may change and may depend on your location, currency, device and payment provider.

3. CURRENCY

Prices displayed on the Norelle UK store are generally shown in Pounds Sterling (GBP / £) unless otherwise indicated.

If another currency is available or selected, the applicable currency and amount will be displayed before you complete your purchase.

Your bank or payment provider may apply its own currency conversion rates or international transaction charges in certain circumstances. Such charges are determined independently by your payment provider and are not controlled by Norelle.

4. PAYMENT PROCESS

Completing Your Purchase

To place an order with Norelle:

1. Add your selected products to your shopping bag or basket.

2. Proceed to checkout.

3. Enter the required delivery and billing information.

4. Select one of the payment methods available to you.

5. Review your order, including product prices, delivery charges and any applicable taxes.

6. Submit your order and payment.

By submitting your payment information, you confirm that you are authorised to use the selected payment method and agree to pay the total amount displayed at checkout.

You are responsible for ensuring that the billing and payment information you provide is accurate and complete.

5. PAYMENT AUTHORISATION AND ORDER CONFIRMATION

Order Verification

Your payment method may be authorised or charged when your order is submitted or processed, depending on the payment method and payment provider used.

After you submit your order, you should receive an order acknowledgement or confirmation at the email address provided during checkout.

Please ensure that your email address is entered correctly.

Receiving an acknowledgement that we have received your order does not necessarily mean that we have accepted your order.

The formation of the purchase contract is governed by our Terms of Service.

In certain circumstances, payments or orders may require additional verification to help prevent fraud or unauthorised transactions.

Where reasonably necessary, processing of an order may be delayed while verification takes place.

6. PRICING, TAXES AND SHIPPING CHARGES

Product Pricing

Prices applicable to your purchase will be displayed on our Website and confirmed during checkout.

We may update product prices from time to time. However, once an order has been accepted, subsequent price changes will not normally affect that order.

If we discover an obvious pricing error before accepting your order, we may contact you to provide the correct price and ask whether you wish to continue with the purchase.

Taxes

Where applicable, taxes will be included in or added to the price as required by applicable law.

For orders sold to UK consumers, applicable Value Added Tax (VAT) will be handled in accordance with UK tax requirements.

The total amount payable will be displayed before you submit your order.

Shipping Charges

Any applicable shipping or delivery charges will be clearly displayed during checkout before you complete your purchase.

Please refer to our Shipping Policy for further information regarding delivery options, costs and estimated delivery times.

No Hidden Charges

Norelle will display the total amount charged by us before you complete your purchase, including:

• Product price;

• Applicable taxes; and

• Applicable delivery charges.

We do not intentionally add undisclosed Norelle processing or membership fees after an order has been confirmed.

7. CUSTOMS DUTIES AND IMPORT CHARGES

Depending on where an order is dispatched from and its delivery destination, customs duties, import VAT or other import-related charges may apply.

Where Norelle has arranged for such charges to be included in the amount paid at checkout, this will be reflected in the order information.

Where charges are not included, customers may be responsible for applicable customs duties or import charges imposed by the destination country's authorities, where legally applicable.

Any applicable information regarding international shipping should also be read together with our Shipping Policy.

8. PAYMENT ISSUES AND FAILED TRANSACTIONS

If your payment cannot be processed, please check that:

• Your payment details have been entered correctly;

• Your card has not expired;

• Your billing information matches the information held by your payment provider;

• Sufficient funds or credit are available;

• Your bank has authorised the transaction; and

• Any additional authentication requested by your payment provider has been completed.

Your bank or payment provider may decline a transaction for reasons that are outside Norelle's control.

If payment is unsuccessful, your order may not be completed or accepted.

If you continue to experience payment issues, please contact your payment provider or Norelle customer support.

9. FRAUD PREVENTION AND PAYMENT VERIFICATION

To protect our customers and our business, orders and payments may be subject to security and fraud-prevention checks.

Where reasonably necessary, we or our payment service providers may request additional information to verify a transaction.

We reserve the right to refuse or cancel an order where we reasonably suspect:

• Fraud;

• Unauthorised use of a payment method;

• False or misleading information;

• Payment manipulation; or

• Other unlawful activity.

Any personal information processed for fraud-prevention purposes will be handled in accordance with our Privacy Policy and applicable data protection law.

10. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

We will attempt to process your request before the order is dispatched, but we cannot guarantee cancellation once fulfilment or shipment preparation has begun.

Your statutory cancellation rights and our additional returns policy are explained in our Refund & Returns Policy.

11. REFUNDS

Where an order qualifies for a refund under our Refund & Returns Policy or applicable UK consumer law, refunds will normally be issued to the original payment method used for the transaction.

After Norelle processes a refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.

Norelle does not control processing times imposed by banks or payment providers.

Nothing in this Payment Policy limits any refund or cancellation rights available to you under applicable UK consumer law.

12. CHARGEBACKS AND PAYMENT DISPUTES

If you believe there is a problem with a payment or order, we encourage you to contact Norelle customer support so that we can investigate and attempt to resolve the issue.

Nothing in this section restricts any rights you may have through your card issuer, payment provider or applicable law.

Fraudulent or abusive payment disputes may be investigated and relevant information may be provided to payment processors or financial institutions where permitted by law.

13. CHANGES TO THIS PAYMENT POLICY

We may update this Payment Terms & Billing Policy from time to time to reflect changes to:

• Our payment methods;

• Shopify functionality;

• Payment service providers;

• Our business practices; or

• Applicable legal or regulatory requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

Changes will not retrospectively alter payment obligations for orders already accepted unless permitted by law.

14. CONTACT INFORMATION

Payment & Billing Support

If you have questions regarding payments, billing or your order, please contact us:

Business Name:
Norelle

Email:
[CUSTOMER SUPPORT EMAIL]

Business Address:
[BUSINESS ADDRESS]

Customer Support Hours:
[SUPPORT HOURS]

For questions relating to returns or refunds, please also review our Refund & Returns Policy.